Kaizen currently works in tandem with internal resources to develop a web portal for a cloud-based learning platform.

“The ability to analytically consider all solutions has allowed Kaizen to contribute truly useful suggestions. A responsive, communicative, and dedicated team participates in weekly sprints to ensure timely delivery. Their quality control sets them apart from competitors.”

- Client

CuroGens Inc.

e-Learning

Indianapolis, IN, USA

- Worth noting
  • Azure Cloud
  • Dedicated team
  • Usefull suggestions
  • Budget of +300K
  • No language barrier
  • Daily communication using Slack

BACKGROUND

Introduce your business and what you do there.

I’m the director of learning solutions at CuroGens Learning in Carmel, IN.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kaizen Softworks?

We were looking for a partner who could help us build a new learning solution platform.

SOLUTION

What was the scope of their involvement?

Our platform is cloud-based. We had very strong Azure Cloud virtualization knowledge in-house, but we didn’t have the same with web portals. They worked together with our internal team to come up with the best solution for the cloud.

What is the team composition?

We have two mobile developers in Ghana, Africa who’ve been working with Kaizen. Kaizen also has frontend and backend developers, as well as designers. Our team consists of about 5–6 people and an occasional project manager.

How did you come to work with Kaizen Softworks?

We looked around the world, including the U.S., because we couldn’t find any companies close to us. A good friend recommended Kaizen because they’d worked with them in the past and were very happy with their services. I had a couple of meetings with Fabian [CEO, Kaizen Softworks] and Rolando [CTO, Kaizen Softworks] to discuss scope and other details.

We ended up choosing Kaizen and two other European companies. I didn’t know the web technology, so we were looking for people who did. I needed someone who was adept in Angular and mobile platform usage.

We found that Kaizen had the best team. I had a far better feeling from them than other companies. Other companies were very sales oriented, whereas Kaizen looked at solutions as a whole. They were practical and gave suggestions. We had good chemistry and I was excited.

How much have you invested with them?

We’ve spent over $300,000.

What is the status of this engagement?

We started working together in October 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They really took their time to understand what we wanted to do. Since they did this early on, they’re now able to come up with ideas when we brainstorm new features. They’re not just coders that we give tasks and tell them to go from top to bottom. They come back and give suggestions that make our product better.

I love that we’re able to discuss things together. Things sometimes look a certain way in my head but would be too complex for them to build, and they’re able to identify that. They don’t just build what I ask for. They look at things critically to see if it’s applicable with the solution we’re building.

How did Kaizen Softworks perform from a project management standpoint?

They’re easy to understand. We use Slack a lot, which was new to me at first but I really like it now. It helps me catch a things before they turn into issues and also allows us to quickly change direction before they get too deep into coding. We have daily communication. They’re fast at getting back to me. We don’t have any language barriers. We understand what they’re building 99% of the time. We also do weekly sprints to make sure we’re on time.

What did you find most impressive about them?

I view it as a partnership more than outsourcing code to someone else. I rarely find issues in their work. Their quality control is better than I’ve seen from other companies, and I’ve worked in IT for over 20 years with outsourced companies from India, Ghana, South America, and Eastern Europe. It’s very rare that I come across people who are this self-conscious about quality and what they need to deliver.

Kaizen tests a lot. There are things that only I can find because I’m so invested in the pedagogical approach. It’s very rare that I have to send something back to them to redo. We’ve only moved our timeline by two months, and I’m used to being 6–12 months off. This is very good. We love working with them.

Are there any areas they could improve?

I don’t have any bad things to say. We’re really happy with them and hope to work with them for many years to come. I’ve recommended them to others because I’m that pleased with their services. We’re a very happy customer.

- Testimonial

CuroGens looked to Kaizen for development of our cloud-based Learning application. A decision we are extremely happy about. Not only did they have the required technical skills, but more importantly they went above and beyond to truly understand the application design often resulting in suggesting tweaks that allowed us to save both time and money. The short and precise communication between the developers and our project team helped us understand where we were in the development at all times making it easy for us to meet customers demands and deadlines.

Soren HjorthDirector - CuroGens Inc.

 

Full review available on Clutch.

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